Refund policy

Refund & Return Policy (Wholesale Orders Only)

Thank you for your interest in our products. As a wholesale supplier, all orders placed through our website are considered business-to-business (B2B) transactions.

1. No Refunds or Returns

Due to the nature of wholesale business, all sales are final. We do not accept returns, refunds, or exchanges once an order has been confirmed and processed.

2. Sample Orders Recommended

We strongly recommend ordering a sample before placing a bulk order to verify product quality, materials, and craftsmanship.

3. Quality Issues

If you receive products with serious quality defects or incorrect items, please contact us within 3 days of delivery with clear photos and order details.
We will review the case and provide a reasonable solution, such as replacement or compensation where applicable.

4. Order Confirmation

Once an order is confirmed and production has started, it cannot be canceled or modified.

5. Shipping Responsibility

We are not responsible for delays, damages, or losses caused by third-party shipping carriers. However, we will assist you in resolving any shipping-related issues.

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By placing an order on our website, you acknowledge and agree to this policy.